Terms & Conditions.

1. Who we are

Cylocybe is the shop name of Mylocybe, a partnership in Scotland. We have been selling since 2017.

Our postal address is PO Box 8156, Cumnock, KA18 9AR, United Kingdom. The quickest way to reach us is to message us from Messages in your account, tap Chat with us in the bottom right, or use our contact form. You can also email hello@cylocybe.com. If we need to get hold of you about an order, we'll email you or message you in your account.

2. Who can buy, and the law

You must be 18 or over to buy from us.

In the UK, growing, possessing or supplying mushrooms that contain psilocybin is illegal under the Misuse of Drugs Act 1971. Magic mushroom spores are legal to buy and own because a spore contains no psilocybin. We sell them for collecting, research and microscopy only, and we won't help anyone grow them. Our grow kits, cultures, spawn and substrates are for gourmet and edible species, which are perfectly legal to grow.

By ordering, you agree that:

• you won't use anything you buy from us to grow a mushroom that contains psilocybin, or for anything else illegal, and
• it's legal for you to buy our products where you are and legal for them to be delivered where you're sending them. The law is different from country to country, so please check yours before you order.

If an order, a message or a note tells us that spores have been grown, or asks for help with anything illegal, we can cancel the order, close the account and refuse future orders. EZ-Replacement is also void for every order on that account (see section 6).

3. Orders, prices and paying

• Placing an order. We email you when your order comes in. The contract between us starts when we accept it, which we do by confirming it by email. If we can't supply something, we tell you and refund anything you have paid for it in full.
• Prices. The price you pay is the one shown at checkout when you order. Prices are shown in your own currency where we can work it out from where you are, and your order is charged in that currency. Postage is added at checkout and shown before you pay.
• Mistakes. We're a small team and very occasionally a price goes up wrong. If we notice an obvious mistake before we send your order, we'll get in touch and you can pay the right price or cancel for a full refund.
• Ways to pay. Bank transfer, Bitcoin through our own BTCPay Server, Proton Wallet, cash in post, and pay on collection if you collect from us. Checkout shows which ones you can use for your order, and our Payment Options page explains each one. Cash in post must be in pounds sterling, or topped up by 10% to cover our conversion fees if it's in another currency. Cash travels at your risk until it reaches us, so please send it by Royal Mail Special Delivery, which is the only service that insures cash.
• Changing an order. Get in touch as soon as you can. If it has not gone out yet we'll do our best, and we'll tell you if the change affects the price or the dispatch date before we go ahead.
• What you get. Photos show what a product looks like, but packaging, colours and labels can change a little over time. Sizes and weights are as accurate as we can make them. If we change a product, it won't be in a way that makes it worse for what you bought it for.

4. Dispatch and delivery

Our working days are Monday to Thursday. Each product has its own dispatch time, counted in working days from when your payment is confirmed, and checkout shows the dispatch time for your order before you pay. Some free delivery options come with a slower dispatch, and checkout tells you how many working days that adds. Our Shipping and Dispatch page has the details and the dates we're closed.

We send with Royal Mail, and some larger parcels with Parcelforce. The delivery times shown are their own aims, not guarantees. Your order is our responsibility until it's delivered to the address you gave us, or collected by you or someone you sent. After that it's yours.

Please check your address carefully. If a parcel comes back to us because the address was wrong or incomplete, or because it was not collected from the delivery office, we'll get in touch and send it again, but you'll need to pay the postage.

Orders from outside the UK

We send to most countries where it's legal to do so, and checkout shows the options for yours once you enter your address. A few products, such as the Sabla and the CyLab, can only be sent within the UK, and checkout will tell you if one is in your basket.

Your country may charge import tax, duty or a handling fee when the parcel arrives. For some countries (currently Germany and the United States) the fees have to be paid before we send, so they're added at checkout. For many others you can choose at checkout to have us pay them for you. Either way, if customs fees were part of your checkout total, we pay the fees worked out at checkout and your parcel should arrive with nothing more to pay. If a country brings in a new charge, or changes its fees after you order, we can't cover the difference. If customs fees were not part of your total, any charges on arrival are yours to pay.

If customs in your country hold or refuse a parcel, there is very little we can do, so please make sure what you order is allowed where you live.

5. If something arrives damaged, faulty or wrong

If something arrives broken, isn't what you ordered, or isn't as we described it, we'll put it right. Please tell us as soon as you can, ideally within 14 days of it arriving, with photos or a video, and please keep everything until you have taken them. To reach us, message us from Messages in your account, tap Chat with us in the bottom right, or use our contact form. We'll send a replacement and pay the postage on it, or give you a refund if you would rather.

These are your legal rights under the Consumer Rights Act 2015 and they aren't limited by anything on this page. Citizens Advice can tell you more about them for free.

6. EZ-Replacement

Every product marked EZ-REPLACEMENT can be replaced free once, for any reason, within 12 weeks of dispatch, including a grow kit that has already been used. You claim it yourself from your account (or get in touch if you checked out as a guest) and the replacement goes in your basket at no cost. You pay only the postage, unless the original arrived damaged, in which case we pay that too. You can swap for a different strain or kit instead, paying any difference in price. A replacement goes to the same address as the original order.

Each product page and your basket show whether an item is covered. Spore prints, wild-collected spores, and a few kits aren't. Full details are on the EZ-Replacement page.

If a claim, a message or an order note tells us that spores have been grown, or describes anything else illegal, EZ-Replacement is void for every item of every order on that account. We won't replace anything in that situation, because doing so would be breaking the law.

7. Prize codes

Some of our labels carry a QR code that might win a prize. Scanning one is free and you never have to buy anything else to play. We choose the winning codes ourselves after the labels are printed.

• A winning code wins the prize shown on its prize page. You claim it by adding it to your basket from that page and placing an order with it before the claim-by date shown there.
• The prize itself is free. If it's the only thing in your order, you pay the postage.
• Each code wins once and is used up by the order it goes out with. Prizes can't be swapped for cash or another product.
• If a code has been copied, shared around or used in a way that looks like cheating, we can cancel the prize and the order it was in.

8. Changing your mind

If you change your mind before we send your order, get in touch quoting your order number and we'll cancel it and refund you in full.

After it has been sent, UK law gives you 14 days from the day it arrives to tell us you want to cancel. Some things can't be returned once they have been sent, because of what they are:

• Grow kits and spawn are made fresh to order, and grow kits are sent sterile. Once they have left us we can't be sure they're still clean, so we can't send them on to another customer and they can't be returned for a change of mind.
• Live cultures are living products that go off quickly, so they can't be returned for a change of mind either.
• Spore syringes and anything else sealed for hygiene can't be returned once the seal has been opened or broken.

For anything else, send it back unused and in its original packaging within 14 days of telling us. You pay the return postage. We refund what you paid for the item and the standard delivery cost within 14 days of getting it back. If the item has been used or handled more than you would in a shop, we may take off an amount for the drop in value.

9. How refunds are paid

We never take fees off a refund. Refunds go back the way you paid wherever we can, within 14 days of us agreeing the refund (or of getting a return back). We may on occasion have to send with another payment method other than what you used, but only if you agree. Cash is refunded by bank transfer, or by Special Delivery in cash if you would rather, at our cost. Bitcoin paid through our checkout is refunded with a claim link we email to you, so you choose the wallet it goes to. Crypto refunds are worked out on the value you paid, converted at the rate on the day we refund, so you may get a little more or less crypto than you sent but the same value back.

10. Using the website

• Your account. Keep your password and sign-in details to yourself. If you think someone else has used your account, tell us straight away.
• Behaviour. Please don't use the site for anything illegal, don't try to break or get round how it works, don't send spam or anything harmful, and treat us and other customers with respect in messages, chats and reviews. If someone doesn't, we can remove what they posted and close their account.
• Our work. The words, photos, guides and designs on this site are ours. You are welcome to print or save things for your own use and to link to us, but please don't copy them onto another site or use them to sell anything without asking first.
• Not advice. Our guides and product pages are there to help, and we work hard to keep them accurate, but nothing on this site is medical, legal or financial advice.
• Other websites. Where we link to other websites or show YouTube videos, those sites have their own rules and we aren't responsible for them.
• Keeping the site running. We do our best to keep the site up, but sometimes it will be down for updates or repairs.

11. What we're responsible for

If we break these terms or are careless, we're responsible for any loss or damage you suffer that anyone could have seen coming as a result. We aren't responsible for losses nobody could have predicted, or for business losses if you buy from us for a business.

Nothing here limits our responsibility where the law doesn't allow it, such as for death or injury caused by our negligence, for fraud, or for your rights as a consumer.

Please follow the instructions and warnings that come with our products. We aren't responsible for problems caused by ignoring them.

12. Buying for a business

If you buy from us for a business, sections 8 and 9 don't apply to you. We'll repair, replace or refund anything faulty that you tell us about within a reasonable time. Our total responsibility to a business customer for any one order is limited to the greater of £100 or the price of that order, except where the law doesn't allow a limit.

13. Things outside our control

Sometimes things happen that nobody can control, like severe weather, strikes, postal problems or illness in a very small team. If that holds up your order, we'll tell you as soon as we can and do what we can to keep the delay short. If the delay is long, you can cancel and we'll refund anything you have paid for items you haven't received.

14. Complaints and the law

If something goes wrong, please tell us first: message us from Messages in your account, tap Chat with us in the bottom right, or use our contact form. We'll do our best to sort it out.

These terms are under Scots law. If you live elsewhere in the UK, you can also take action in the courts where you live. If you live outside the UK, the consumer laws of your own country may give you extra protection, and nothing here takes that away.

15. The small print

• We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.
• If a court decides part of this page can't be enforced, the rest still stands.
• If we don't enforce something straight away, we can still do so later.
• This agreement is between you and us, and nobody else can enforce it.

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