Returns & Refunds.

If you receive a damaged product, we want to make it right - and damage on arrival is the one case where we also cover the postage on the replacement. The same goes for anything faulty, or anything that isn't what you ordered.

Please tell us as soon as you can, ideally within 14 days of it arriving - you can message us from Messages in your account, tap Chat with us in the bottom right, or use our contact form. We'll ask you for photos or video so we can quickly send you a replacement, so please don't throw anything away before taking them. If you would rather have your money back than a replacement, just say.

These are your legal rights under the Consumer Rights Act 2015, and nothing on this page takes them away.

Anything marked 'EZ-REPLACEMENT' can be replaced free once, for any reason, for up to 12 weeks from dispatch - and that includes a used grow kit, since a kit's failure usually only shows itself weeks into colonising. Even our magic mushroom spores have it (except prints and wild exotics).

No photos and no explanations: open the EZ-Replacements tab in your account (if you checked out as a guest, just get in touch with your order number instead), and the replacement lands in your basket at £0. You cover the postage, that's all - unless the original arrived damaged, then we cover it. A replacement cannot itself be replaced - one per item, then that one is done.

The full details, including swapping to a different strain or kit, are on our EZ-Replacement page.

We produce and handle our products under strict hygiene measures to ensure they arrive in perfect condition. For products without the EZ-Replacement mark, please let us know within 14 days of receiving it and provide video evidence. We may ask you to send the product back to us for inspection. If we agree that there is a contamination and it's of no fault of the customer, we'll promptly replace the affected product(s) free of charge.

If a claim, a message or an order note tells us the spores have been grown, or describes anything else illegal, EZ-Replacement is permanently void - for every item of every order belonging to that customer - and we will not send a replacement (if we didn't we'd be breaking some serious laws that we aren't going to break for anybody).

Royal Mail's delivery times are aims, not guarantees, so we can't refund postage when a parcel arrives later than hoped. If a parcel is lost and never arrives, get in touch and we'll send it again or give you a refund.

If you change your mind before we send your order out, just get in touch quoting your order number and we'll cancel it and refund you in full.

You have 14 days from the day your order arrives to tell us you want to cancel. Some things can't come back once they've been sent, because of what they are:

• Grow kits and spawn are made fresh to order, and grow kits are sent sterile. Once they've left us we can't be sure they're still clean, so we can't send them on to another customer and they can't be returned for a change of mind.
• Live cultures are living products that go off quickly, so they can't be returned for a change of mind either.
• Spore syringes and anything else sealed for hygiene can't be returned once the seal has been opened or broken.

Anything else can come back unused and in its original packaging within 14 days of telling us. You pay the return postage, and we refund the item and the standard delivery cost within 14 days of getting it back. If it has been used or handled more than you would in a shop, we may take off an amount for the drop in value.

We never take fees off a refund. We refund the way you paid wherever we can: bank transfers back to your account, cash by bank transfer (or by Special Delivery in cash if you'd rather, at our cost), and Bitcoin paid through our checkout with a claim link we email you, so you choose the wallet it goes to. We may on occasion have to send with another payment method other than what you used, but only if you agree.

You will be refunded the value you paid for your order, converted into Bitcoin or whichever cryptocurrency you used to pay, at the current conversion rate at the time of the refund.

We do this to ensure that the same value you pay at the time of ordering is returned to you. Due to the volatility of cryptocurrencies, we do not refund at the rate in force at the time of purchase, to protect both you and us from any big fluctuations in the crypto rates (they can sky rocket and drop regularly).

This can mean that you receive more or less crypto than what was paid at the time of the order transaction, however the equivalent value of what you paid for your order will always be the same.