Shipping & Dispatch.

When will my order be dispatched?

How long we take to dispatch depends on what is in your order, and the item that takes longest decides. Counted in working days from payment before 1pm Monday to Thursday. 0-1 working days: Equipment, Magic Mushroom Spores, Monotub Mix, Perlite (2L), Tub o' Sub Bulk Substrate, Vials (injectable / sterile), XXL DIY PF-Tek Grow Kit. 0-3 working days: Grow Kits, Spawn, Sabla™ / Still-air Box (S/M/L/XL). 0-10 working days: CyLab. 15-20 working days: Liquid Cultures. Orders with free postage are held back a few extra working days to help with our busy workload. Every product page shows its own dispatch time too.

Working days are counted from the point your order is confirmed as paid on our system - not from when you place the order. See our full list of non-dispatch dates.

We don't dispatch any order quicker because of the postage you choose. When you choose your delivery option, you are paying for the speed and benefits of that particular delivery service - not our dispatch speed.

We'll email you when your order goes out.

Postage in the UK

Every Royal Mail service is offered at Royal Mail's own price for your parcel's size and weight - we cover the packaging. That's 2nd Class, 1st Class, Tracked 48, Tracked 24, Tracked 48 and 24 with Signature, and Special Delivery by 1pm. Very large parcels go by Parcelforce express48 or express24. They all cover the UK, the Isle of Man and the Channel Islands.

Spend more and postage gets cheaper:

• £10 or more - free postage if you let us dispatch it a few working days later than normal (2nd Class for large letters, Tracked 48 for parcels). Checkout shows exactly how many days for your order. That's the trade for it being free.
• £35 or more - Tracked 48 free, dispatched at our normal speed.
• £50 or more - Tracked 24 free as well. Our fastest.
• Large parcels get Parcelforce express48 free from £50.

These are worked out on what you spend on the goods, after any discount and not counting the postage itself. Your basket tells you how far off you are. Orders with a Sabla don't get the free slower option.

The delivery times are Royal Mail's aims, not guarantees. With a tracked service Royal Mail will email you tracking, and if you won't be home on the day of delivery you'll have options of:

📦 Deliver to your local Post Office®
📅 Change your delivery date
🏘️ Deliver to a trusted neighbour

Deliveries outside of the UK

We ship almost everywhere where it's legal for us to do so. The options for your country show at checkout once you put your address in.

• Spores only: Royal Mail International Standard (7-10 working days, not tracked) or International Tracked (3-7 working days) for a small charge.
• Anything else: International Standard or International Tracked at Royal Mail's own price for your parcel.
• The Sabla and the CyLab can only be sent within the UK.

International Tracked on a spore order costs:

Your country may charge import tax, duty or a handling fee when your parcel arrives.

For Germany and the United States, these have to be paid before we send, so they're added at checkout and your parcel should arrive with nothing more to pay.

For Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland, you can choose at checkout whether we pay them for you. Many parcels get through customs without asking you to pay a fee, but if you'd rather we just pay them for you we can. Your choice.

Everywhere else, any import charges on arrival are yours to cover.

If the parcel is blocked because of customs issues in your country, we cannot help with that - we apologise. That has only ever happened a few times in all of the years we've been running though. Customers are responsible for knowing the laws of their country before placing an order.

Please check your address

Please try your hardest not to make mistakes with your delivery address to avoid stress and delays. If a parcel comes back to us because the address was wrong or incomplete, we can send it out again - we will just ask you to cover the postage. If there's an issue you can't resolve yourself, get in touch.

Common issues and misunderstandings around dispatch

• Important emails being missed by customers - Orders can be held up on our system because there's been a mistake made when sending a payment to us or we notice that there's a mistake in your shipping address. We will always get in touch with you about issues, so please make sure to read every email from us!
• We are extremely busy or understaffed due to illness, etc. - Sometimes we just can't help being delayed with dispatch times. We will normally post on our homepage/top banner if there's a known issue affecting the dispatch of orders.
• The postage you choose at checkout is about the delivery speed once it leaves us, not the dispatch - we don't prioritise orders by shipping method. The only difference is free postage with a slower dispatch, which we hold back on purpose.

If your parcel doesn't turn up

Contact us, not Royal Mail. We're the sender, so we're the ones who can chase it with them.

Royal Mail won't look at a lost parcel until a set number of working days after the day it was due (they count Monday to Saturday):

• Tracked 24 and Tracked 48 in the UK: 7 working days
• International Standard and International Tracked to Europe: 20 working days
• International Tracked and International Standard to the rest of the world: 25 working days

Get in touch anyway if you're worried. We'd rather know early, and we can check the tracking with you in the meantime. If a parcel is lost, we'll send it again or refund you, whatever Royal Mail pays us.