Cookies
Cookie policy.
Every cookie this site can set, what it does and how long it lasts.
On this page
We don't use any advertising or tracking cookies, and our own ethical analytics doesn't use cookies at all. When you first load the site nothing is stored on your device at all. Cookies only appear once you do something that needs one, like putting something in your basket or signing in.
What cookies are
Cookies are small text files a website puts on your device, mostly to make things like baskets and sign-ins work. Every cookie on this site is our own. There are no cookies from other companies, because there are no outside services running on our shop pages: no Google Analytics, no Facebook or TikTok pixels, no advertising, and nothing that follows you to other websites.
Cookies the shop needs
These make the site work. Without them your basket would forget itself and you couldn't stay signed in, so they don't need your consent.
| Cookie | How long | What it does |
|---|---|---|
| wp_woocommerce_session_... | 2 days, or 7 if you're signed in | Links your browser to your basket, which is kept on our server. |
| woocommerce_cart_hash | Until you close your browser | Tells the site your basket has changed, so the totals update. |
| woocommerce_items_in_cart | Until you close your browser | Tells the site there's something in your basket. |
| wordpress_logged_in_... and wordpress_sec_... | Until you close your browser, or 14 days if you tick to stay signed in | Keeps you signed in to your account. |
| wordpress_test_cookie | Until you close your browser | Checks your browser accepts cookies at all. |
| wp-resetpass-... | Until you close your browser | Only used while you're resetting your password. |
| country_pricing_currency | 30 days | Remembers the currency your prices are shown in. |
| gg_key_... | 7 days (longer for printed guides) | Lets you back into a customers-only grow guide you opened from a QR code. |
| gg_return | 1 hour | Takes you back to the grow guide you were reading after you sign in. |
| wmp_visitor and wmp_vc | While your chat is kept | Only if you use our live chat without signing in: keeps your conversation open. |
| popups_consent | 1 year | Remembers your answer to the cookie banner, so we stop asking. |
| sa_optout | 1 year | Only if you turn our analytics off: remembers to leave your visits out. |
| woocommerce_recently_viewed | Until you close your browser | Remembers the products you've looked at. |
Cookies the banner asks you about
These two tell us whether our own emails and on-site messages actually led to an order. They're ours, they stay with us, and they're never shared or sold. If you choose essential cookies only, wep_cmp only lasts until you close your browser and popups_attr isn't set at all.
| Cookie | How long | What it does |
|---|---|---|
| wep_cmp | 30 days if you accept all, otherwise until you close your browser | Records which of our emails you came from, so we can tell which one led to an order. |
| popups_attr | 7 days | Records which on-site message you saw before ordering, so we can tell whether it was any use. |
Cookies only our staff get
A few cookies are only ever set for us while we're working on the site, such as wp-settings-..., country_pricing_preview, wmp_view_as, holiday_preview, holiday_view_as_customer and woo-share. Customers never get them.
Other things kept in your browser
Cookies aren't the only way a website can keep something in your browser. These are the other things we use. None of them are sent to us, and they're all cleared when you clear your browsing data.
| Name | What it does |
|---|---|
| popups_mem, popups_sess | Remembers which on-site messages you've already seen (popups_mem only if you accept all cookies). |
| cylonotice | Remembers that you closed the notice bar at the top of the site. |
| wsp_sp_..., cyc_sp_... | Remembers that you closed an order status message, so it doesn't pop up on every page. |
| wc, wc_cart_created | Basket timing used by the shop software. |
| cycfrv | Makes sure you get fresh pages after we update the site. |
| gg-panel | Remembers how you left the panel in a grow guide. |
| wfp-muted | Remembers if you turned the sound off on a prize code page. |
Our ethical analytics
We run our own ethical analytics across our site. It uses no cookies, it doesn't get shared with anyone other than us, and we use it for security, for improving the user experience and for catching bugs. Our Privacy Notice explains what it records.
Changing your mind
The cookie banner shows on your first visit and remembers your answer for a year. To change it, clear this site's cookies in your browser and the banner will ask you again next time.
You can also block or delete cookies yourself in your browser's settings at any time, but blocking the ones the shop needs will stop your basket and sign-in from working.
Questions
Email privacy@cylocybe.com. How we look after the information you give us is in our Privacy Notice.
Last updated: 30 September 2026